Privacy Policy

1. Information Collection:

Taleem Connect collects personal information from you to process loan applications, manage your existing loans, and provide the best possible experience. This may include:

• User Information: Name, email address, phone number, username, National Identity Number (CNIC) and biometric (depending on wallet account level).
• Financial Information: Employment details, income, bank account information, and credit history (with your consent).
• Demographic Information: Date of birth/ age, gender, and location (Optional).
• Device Information: Its available on Play Store with android versions 6.0/ latest.

2. Purpose of Data Collection:

Taleem Connect uses the collected information for several purposes, including:

• Loan Processing: To assess your eligibility for microloans, process loan applications, manage and service your existing loans, and ensure compliance with regulatory requirements.
• Providing Services: To create and manage your account, connect you with relevant financial resources and information, and personalize your experience within the app.
• Security and Compliance: To maintain security, prevent fraud, and comply with legal and regulatory requirements and including Know Your Customer (KYC).

3. Data Usage:

The collected data will be used for:

• Loan Management: Evaluating loan applications, determining interest rates and loan terms, managing repayments, and communicating about your loan status.
• Internal Purposes: Analyzing user behavior to improve the app's functionality, personalize content and recommendations, and develop new features and services.
• Communication: Sending you important information about your loans, updates about relevant financial products or services, and personalized communication based on your interests (with your consent).
• Compliance: Meeting legal and regulatory requirements, including reporting suspicious activity and credit bureau reporting.

4. Data Sharing:

Taleem Connect may share your information with third parties in the following limited circumstances:

• Credit Bureaus: We may share your information with credit bureaus to assess your creditworthiness and comply with credit reporting requirements.
• Financial Institutions: We may share your information with financial institutions involved in processing your loan application or servicing your existing loan.
• Service Providers: We may utilize third-party service providers for specific tasks like data storage, analytics, or customer support. These providers are bound by contractual obligations to protect your information and only use it for the specific purpose for which it is shared.
• Legal Requirements: We may disclose your information if required by law, court order, or to prevent imminent harm to ourselves or others.

5. Consent and Authorization:

By using the Taleem Connect app, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. You can also revoke your consent at any time by contacting us. However, this may limit your ability to use certain functionalities of the app, such as applying for loans or managing your existing loans.

6. Data Security Measures:

Taleem Connect employs various security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage, encryption, and access controls.

7. Data Retention Period & Dispose-off:

Taleem Connect will retain your information for as long as your account is active, as needed to service your loans, or as required by law and regulation.

• Destruction of Obsolete Information
• All software, information and data must be erased beyond readable format from storage devices or any other media prior to disposal.
• All disposals must be authorized by the relevant Head of Department or authorized delegate, details regarding the disposal will be recorded appropriately.
• A respective team or authorized delegate must be responsible to dispose off all hard copy information securely through proper shredding.
• IT Administrator will be responsible to maintain complete record of obsolete information kept on media, tapes and in other soft form.

• Storage of Information

  Adequate procedures will be enforced to ensure that TFCL’s data and information printed on paper and stored on tape, disk or other media in formats such as image, text, audio and video etc. is properly protected at all times from unauthorized access. These procedures will extend to all locations where TFCL’s information is stored including areas external to TFCL’s e.g. offsite storage location for backup.

• The room where computer media is stored must be secured at all times. Only authorized TFCL employees will be given access to the room.
• All PCs must be locked prior to leaving the workstation. Tapes and disks are to be appropriately labelled and stored in locked cabinets or other secure areas.
• All hard copies of confidential and sensitive TFCL’s data and information must be stored in locked cabinets or other secure areas.
• All storage location of TFCL’s data, information and software must be secured from unauthorized access.

8. Loan Defaulters:

Taleem Finance Company to handle defaulters in compliance with the laws of Pakistan. Implementing fair and legal processes ensures the company's actions are ethical and align with the legal framework of the country.

9. Your Rights:

• Access: You have the right to access and request a copy of your personal information.
• Correction: You have the right to request the correction of any inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information under certain circumstances.
• Restriction: You have the right to restrict the processing of your personal information.

10. Cookies and Tracking Technologies:

Taleem Connect may use cookies and similar tracking technologies to collect and store certain information. This information is used to understand and improve your experience by remembering your preferences and tracking your activity within the app. You can manage your cookie preferences through your device settings.

11. Updates to the Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy within the app.

For further information or to exercise your rights, please contact us at email address (info@taleemfinance.com) or phone number (042-35246535) (working hours 9.AM to 5.PM).